Welcome to Fur Babies Plus!
Thank you for shopping at Fur Babies Plus, this shipping policy applies to all products offered and published by Fur Babies Plus on the website:
(Hereinafter referred to as “Fur Babies Plus”).
Fur Babies Plus is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
- SHIPPING ZONES
Please note that Fur Babies Plus reserves the right to restrict orders to certain areas including certain areas of Canada or non-continental United States territories (including Alaska, the Virgin Islands and Puerto Rico).
Fur Babies Plus also reserves the right to restrict orders to PO Boxes and military bases. However, we are constantly evaluating and expanding our shipping zones, so these restrictions may change in the future.
In the event that we are unable to ship and deliver to any area, the full value of the order will be refunded to the customer.
If you have doubts about whether your address is covered by our shipping zones please contact us through our contact information.
- SHIPPING COSTS
- Shipping costs will depend on the place of delivery of the order and will be calculated and shown at the time of placing the order.
- Due to size and/or weight, certain items bear an additional shipping surcharge or special handling fee.
Fur Babies Plus may on occasion and as a result of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at checkout.
- ORDER PROCESSING TIMES
Order processing will take place Monday through Friday from 9:00 AM to 5.00 PM (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.
Note: Order processing times and shipping times are different.
- SHIPPING TIMES
All orders are processed and delivered during business days (Monday through Friday, 9 a.m. to 5 p.m.).
Orders must be placed by 12:00 p.m. (noon) Eastern Time (ET) to be processed the same business day. Business days are Monday through Friday, excluding U.S. federal holidays.
It is important to note that, should our shipping zones be expanded in the future to include special addresses, military installations, PO Boxes and other countries, these orders may be subject to delivery times that exceed our usual standards.
- ORDER TRACKING
Once your order is shipped, you will receive an email with the tracking number of your order to be tracked through the corresponding courier company. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the appropriate courier company according to the tracking number provided or contact us through our contact information for further assistance and information.
- CUSTOMS TAXES
Please note that for international orders (orders outside the United States), customs duties may apply depending on the customs laws of each country. The customer is responsible for payment of any customs duties that may be imposed on your package upon entry into the destination country. Please check the customs situation in your country regarding the importation of goods and the collection of customs duties before placing an order, as Fur Babies Plus cannot provide you with this information. Fur Babies Plus is not responsible for the payment of any customs duties that may apply to your international orders, nor is Fur Babies Plus responsible for packages returned or undelivered due to non-payment of such duties. Payment of any duties that may apply to your order is the sole and exclusive responsibility of the customer.
- DELAYS
Fur Babies Plus is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Fur Babies Plus is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.
- UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
- WRONG DELIVERY ADDRESS
Fur Babies Plus will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses. It is the customer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.
If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.
- SECURE DELIVERY ADDRESS
Fur Babies Plus recommends customers provide a secure delivery address, for example your home or place of employment. Fur Babies Plus is not responsible for packages lost or stolen due to unsafe delivery addresses.
- SHIPPING COMPLETED
Each delivery is considered to have been made from the moment Fur Babies Plus makes the product available to the customer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".
- CONTACT INFORMATION
If you have questions about this shipping policy, please contact us through our contact page or via the contact information below:
Fur Babies Plus.
Email: contact@furbabiesplus.com
Free returns
Carbon neutral
Secure payments
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